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https://www.ibm.com › mysupport
IBM s technical support site for all IBM products and services including self help and the ability to engage with IBM support engineers

https://www.ibm.com › mysupport › my-cases
Log in to IBM to manage your cases and support requests

https://www.ibm.com › support › pages › apar
The PMR will be updated and a call generated to alert support that the email has been received You will also receive

https://www.ibm.com › mysupport › article › How-to-Open-a-Case
Description Opening Cases on the IBM Support Site This document describes opening cases on the IBM Support Site Refer to the

https://www.ibm.com › support › pages › submitting-effective-pmr
IBM Support Submitting an Effective PMR News Abstract When submitting a PMR please make sure you provide as

https://www.ibm.com › support › pages › ibm-enterprise-support-severity-defin…
IBM Enterprise Support Severity Definitions Review the table below for the severity you may assign to your support case Ensure

https://www.ibm.com › mysupport › article › Using-the-Cases-Page
Select Cases View Your Cases from the Support site s navigation bar You can also click the View Your Cases link below the

https://www.ibm.com › mysupport › topic › case-manager
IBM is gradually introducing SMS notifications for select support updates This feature is being rolled out across

https://www.ibm.com › mysupport › article › What-happened-to-my-PMR-or-SR
Problem Management Record PMR Service Request SR Ticket Trouble Ticket Problem Management Hardware PMH Case is